1. Order Processing
Orders are reviewed after payment confirmation. Available items are usually prepared for shipment within 1 to 3 business days. Some items may require additional preparation time before they are handed to a carrier.
2. Order Fulfillment
Fulfillment timelines vary by item, size, color, availability, quality checks, and destination. If an order contains multiple items, they may ship separately.
3. Delivery Estimates
| Destination | Estimated delivery after dispatch | Notes |
|---|---|---|
| Domestic delivery | 2 to 7 business days | Depends on city, courier coverage, and service level. |
| International delivery | 7 to 21 business days | Customs, carrier delays, and local delivery partners may extend timelines. |
| Specially prepared items | Preparation time plus delivery time | Some items need extra handling before dispatch. |
Delivery dates are estimates, not guarantees, unless a specific guaranteed service is clearly offered at checkout.
4. Shipping Fees
Shipping fees are calculated at checkout based on destination, product weight, package size, carrier, and available promotions. Free shipping offers may have minimum order values, destination limits, or product exclusions.
5. Address Accuracy
You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed delivery, returned packages, or lost orders caused by incorrect or incomplete address details. Contact us immediately if you notice an address mistake after placing an order.
6. Tracking
When tracking is available, we will send tracking information by email or make it available in your account. Tracking may take time to update after a label is created.
7. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, brokerage fees, or local charges. These charges are the customer's responsibility unless checkout clearly states otherwise.
8. Lost or Delayed Packages
If your order is significantly delayed or appears lost, contact us with your order number. We may need to work with the carrier or fulfillment provider before confirming a replacement, refund, or other resolution.
9. Contact
For shipping questions, use the contact form.