1. Who We Are
iDeliverLuxury sells clothing, accessories, and lifestyle products through our online store. This Privacy Policy explains how we collect, use, store, and share information when you browse, create an account, place an order, contact support, or interact with our services.
We do not sell your personal information. We share it only where needed to operate the store, fulfill orders, prevent fraud, comply with law, or work with trusted service providers.
2. Information We Collect
| Category | Examples | Why we use it |
|---|---|---|
| Account details | Name, email address, phone number, login details | Account access, authentication, customer support, checkout |
| Order details | Products, sizes, colors, quantities, prices, coupons, order notes | Order processing, customer service, returns, fraud checks |
| Address details | Shipping address, billing address, city, state, country, postal code | Delivery, tax/shipping estimates, order records |
| Payment details | Payment status, transaction references, billing metadata | Payment confirmation, refunds, accounting, fraud prevention |
| Usage details | Recently viewed products, search terms, cart activity, device and browser data | Store performance, product recommendations, troubleshooting, security |
We do not intentionally store full payment card numbers. Card processing should be handled by our payment provider, which may collect payment information directly under its own privacy and security terms.
3. How We Use Information
- To create and secure your account.
- To process checkout, payments, refunds, order updates, and customer support.
- To send order confirmations, delivery notices, account alerts, and service messages.
- To coordinate order preparation, packaging, shipping, and delivery.
- To improve our store, product catalogue, search experience, promotions, and fraud prevention.
- To comply with tax, accounting, legal, and regulatory obligations.
4. When We Share Information
We may share information with service providers that help us operate iDeliverLuxury, including payment processors, shipping and delivery partners, fulfillment providers, cloud hosting providers, analytics tools, email providers, and customer support tools.
We may also disclose information if required by law, to enforce our terms, to protect customers and our business, or during a business transfer such as a merger, acquisition, or sale of assets.
5. Cookies and Tracking
We use cookies and similar technologies for login sessions, cart behavior, checkout security, preferences, analytics, and performance. See our Cookie Policy for more detail.
6. Data Retention
We keep personal information only for as long as reasonably needed for the purposes described in this policy. Order, transaction, tax, and accounting records may be kept for longer where required by law or legitimate business needs. You may request deletion of eligible account information, but some records may need to be retained for legal, security, dispute, or accounting reasons.
7. Security
We use reasonable technical and organizational safeguards to protect customer information, including access controls, HTTPS where available, authentication protections, and limited administrative access. No online system is completely secure, so please keep your login details private and contact us if you believe your account has been accessed without permission.
8. Your Choices and Rights
- You can update account and address details from your account area where available.
- You can opt out of marketing emails by using the unsubscribe link or contacting us.
- You can request access, correction, deletion, or restriction of eligible personal information.
- You can manage cookies through your browser settings.
Your rights may vary by location. We may need to verify your identity before acting on a privacy request.
9. Children
iDeliverLuxury is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us so we can review and delete it where appropriate.
10. International Processing
Our store, service providers, fulfillment partners, and hosting infrastructure may process information in different countries. By using iDeliverLuxury, you understand that your information may be transferred and processed outside your country of residence where permitted by applicable law.
11. Updates
We may update this policy as our store, services, partners, or legal obligations change. The latest version will be posted on this page with an updated date.
12. Contact
For privacy requests or questions, use the contact form.
For order support, use the contact form.